In this episode, we sit down with Hannah Verrall, a business architect, analyst, and lifelong problem-solver whose work bridges the gap between people and technology. Hannah has spent nearly three decades helping organisations translate complexity into clarity, designing systems that not only work but make sense for the people who use them.

We explore how communication and curiosity lie at the heart of effective technology and why automation, without alignment and purpose, simply speeds up bad outcomes. Hannah shares insights from her career designing software and leading agile teams.

Hannah and Sajni reflect on their experience co-creating The Fax Club Experiment, a global collaborative writing experiment that tested what happens when 32 strangers self-organise to publish a book together.

From agile pitfalls and the art of the minimum viable change, to the importance of psychological safety and generosity of spirit, Hannah’s stories show that transformation, whether technological or cultural, always starts small.

Talking Points:

• Translating complexity: the bridge between technical and human systems.
• Why automating the wrong process just gets you to the wrong place faster.
• What AI can and can’t replace—and the risk of losing apprenticeship learning.
• The strengths and blind spots of agile ways of working.
• Lessons from Fax Club: collective creativity, self-organisation, and trust.
• How small steps and generous assumptions build resilient teams.

Tune in for a grounded and insightful conversation about how we design systems—technical, organisational, and human—that help us work better together.

Do you want to bring these practices into your organisation? Reach out at info@kholo.co or visit kholo.co to start the conversation.

You can find more information about the Fax Club Experiment Book here.

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